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2.3 Based on 6 reviews
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  • Customers like
    • Selection 3
  • Customers don't like
    • Return policy 2
    • Customer service 2
    • Shipping speed 1
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It took them two weeks to ship items, after stating the order would ship in 2-3 business days. We emailed asking when the order would ship after the first week. They replied stating part of our ordered was on backsides. They claimed they would ship the in stock items. We never received the shipping email or tracking number. We had to threaten to cancel before they shipped, blaming it on the manufacturer. We also paid ten dollars for shipping and... Read more

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I ordered 1 toggle switch and 4 wall covers to match. The money was taken from my card. I paid $10.50 for shipping. The tracking number was suppose to be sent to my email address and it is going on 2 weeks and i have no tracking number and no merchandise. I do not have a phone number to contact wallplate warehouse. I am very upset and feel like the business is a scam!

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Recently purchased 2 difficult to find switch plates. Shipping was astronomical costing $1.23 less than the switch plates. Got here fast enough however, they are matte finish and I opened the packages. Also, the white color is not very bright so it does not match any of the other switch plates/outlet covers I have. Admittedly, this was my error as I did not think to inquire about it. Believed them to be standard glossy bright white metal... Read more

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The product was fine. Just standard wallplates, nothing special. The customer service was terrible. The cost for shipping a handful of wallplates was ridiculously high. Then, to add insult to injury it took forever to ship (though because it arrived on the very last day of their long estimate they saw it as no problem and acted like it was an inconvenience to them that I was put out). The return policy, although spelled out clearly on the... Read more

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Not sure why thee are so many complaints about Wallplate Warehouse. I order from Wallplate Warehouse all the time and have never had a bad experience. The website is easy to navigate and the customer service has always been top notch. As a home flipper, I have ordered may different styles that Wallplate Warehouse has to offer and have never been disappointed. The product always appears as it does on the website and there has never been any... Read more

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I placed an order with Wallplate Warehouse in December 2014 and I've only received part of my order. My credit card was billed for the full amount. The horrible, rude customer service personnel is now giving me the run around. I've been told "next week" so many times I'm disgusted. When I placed my order the site said " in stock". Buyer be aware it's been 3 months they have my money and I don't have my products! I will be contacting the BBB... Read more

Was this review helpful? 1 2

After seeing an advert for a Brass Sonoma Double Despard Wallplate at Wallplate Warehouse on an internet sidebar, I tried finding their ADVERTISED item on their website. The item was not shown on their Brass Sonoma page, so I emailed their "Customer Service" asking if still the item was still available. The response was a link to the page that shows the Sonoma line without the Despard plate. Not really an answer. I emailed again,... Read more

Was this review helpful? 1 1

I ordered the above, an they look like painted gray switch plates not brushed nickel. I have brush nickel hardware, and handles on appliances. "most unhappy" Order # 166459..Please respond before I contact pay pal... I have written my complaint twice and no answer from you. I do not know why you have to write 100words when I have explained this to you in 56 words, but it will not submit unless I keep writing, this is not good. All I want is a... Read more

Was this review helpful? 3 1

The items I purchased were the wrong color. The pictures on the website did not reflect the true color accurately. I shipped the items back within several days of receiving them. Customer satisfaction absolutely means nothing to Wallplates Warehouse. I received only a partial refund not including shipping. I understand that shipping is not refundable. However, 20% to restock 11 switchplates completely ridiculous I will never order from... Read more

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WallPlate Warehouse Sends incorrect merchandise and refuses to return/exchange unless you pay them a re-stocking fee
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We ordered 4 wall plates covers from this company because they displayed the color and size we needed which was the textured bronze. When they arrived they were not even close to the color they show on their website. I contacted the company and received a phone call from a person by the name of Adam instructing me to take a picture and send to them of the color I received. I sent a picture of the product in the package and copied and pasted a... Read more

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