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  • Feb 23
  • Building Products
  • Dallas, Texas
  • Positive Experience
  • 28
  • REVIEW RATING 4/5

Not sure why thee are so many complaints about Wallplate Warehouse. I order from Wallplate Warehouse all the time and have never had a bad experience. The website is easy to navigate and the customer service has always been top notch. As a home flipper, I have ordered may different styles that Wallplate Warehouse has to offer and have never been disappointed. The product always appears as it does... Read more

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  • Feb 19
  • Building Products
  • Colorado Springs, Colorado
  • Online Order
  • 17
  • REVIEW RATING 4/5

I placed an order with Wallplate Warehouse in December 2014 and I've only received part of my order. My credit card was billed for the full amount. The horrible, rude customer service personnel is now giving me the run around. I've been told "next week" so many times I'm disgusted. When I placed my order the site said " in stock". Buyer be aware it's been 3 months they have my money and I don't... Read more

Was this review helpful? 1 1

  • Feb 12
  • Building Products
  • Despard Switch Plates
  • 28
  • REVIEW RATING 4/5

After seeing an advert for a Brass Sonoma Double Despard Wallplate at Wallplate Warehouse on an internet sidebar, I tried finding their ADVERTISED item on their website. The item was not shown on their Brass Sonoma page, so I emailed their "Customer Service" asking if still the item was still available. The response was a link to the page that shows the Sonoma line without the Despard... Read more

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  • Oct 29, 2014
  • Products
  • Nashville, Tennessee
  • Plates
  • 51
  • REVIEW RATING 4/5

I ordered the above, an they look like painted gray switch plates not brushed nickel. I have brush nickel hardware, and handles on appliances. "most unhappy" Order # 166459..Please respond before I contact pay pal... I have written my complaint twice and no answer from you. I do not know why you have to write 100words when I have explained this to you in 56 words, but it will not submit unless I... Read more

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  • Jul 14, 2014
  • Online Shopping
  • Virginia Beach, Virginia
  • Sandwich
  • 33
  • REVIEW RATING 3/5

The items I purchased were the wrong color. The pictures on the website did not reflect the true color accurately. I shipped the items back within several days of receiving them. Customer satisfaction absolutely means nothing to Wallplates Warehouse. I received only a partial refund not including shipping. I understand that shipping is not refundable. However, 20% to restock 11... Read more

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  • Jan 29, 2014
  • Building Products
  • Wallplate Warehouse
  • 93
  • REVIEW RATING 5/5
WallPlate Warehouse Sends incorrect merchandise and refuses to return/exchange unless you pay them a re-stocking fee
1 of 2

We ordered 4 wall plates covers from this company because they displayed the color and size we needed which was the textured bronze. When they arrived they were not even close to the color they show on their website. I contacted the company and received a phone call from a person by the name of Adam instructing me to take a picture and send to them of the color I received. I sent a picture of... Read more

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  • Jul 05, 2013
  • Furniture and Decor
  • Plano, Texas
  • Metroline Brushed Nickel Wall Plate
  • 66
  • REVIEW RATING 2/5

I ordered $140 worth of wallplates from Wallplate Warehouse. The order was shipped quickly, but when I received the order I noticed the color was not as white as I had expected. I contacted the customer service email, and was basically dismissed. ALL THEY DID WAS ARGUE WITH ME. When purchasing from this site, all I have to say is BUYER BEWARE. If you are lucky enough to receive exactly what you... Read more

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  • Jun 11, 2013
  • Moving and Storage
  • Dallas, Texas
  • Wallplate Warehouses
  • 28
  • REVIEW RATING 2/5

We returned a switchplate to Wallplate Warehouses' listed address which in fact is a UPS store located not far from our home in Dallas, Texas. The two employees in the store accepted the return and stated it may take a couple weeks for us to get our rebate. This was transacted in January, 2013. As of today, June 11, 2013 Wallplate Warehouse claims they have no record of our order and this... Read more

Was this review helpful? 1 0

  • Apr 02, 2012
  • Building Products
  • Albany, New York
  • Wood Wallplates
  • 1
  • 1
  • 66
  • REVIEW RATING 1/5

DO NOT ORDER ANYTHING FROM THIS COMPANY. THEY MAKE THEIR MONEY IN CHEAP PRODUCTS AND UNFAIR PRACTICES...FURTHERMORE, THEY HAVE NO PHONE NUMBER OR EMAIL ADDRESS SO YOU GET GET AHOLD OF THEM...WANT TO KNOW WHY...BECAUSE THEY DO NOT WANT TO HEAR FROM YOU..I AM OUT $125. FROM THIS COMPANY. I SENT BACK THE PRODUCTS I PURCHASED ALMOST 3 MONTHS AGO AND I NEVER HEARD FROM THEM. CAN'T CALL OR... Read more

Was this review helpful? 2 0

  • Aug 14, 2010
  • Supermarkets and Malls
  • Philadelphia, Pennsylvania
  • Metroline Brushed Nickel Wall Plate
  • 1
  • 1
  • 53
  • REVIEW RATING 1/5

The Wall plate warehouse has a poor quality Metroline brush nickel wallplate. The screws don't match the plate. They don't provide a phone number to call and talk with a customer service person. They have a 20% restocking fee even if you are not completely satisfied with the product. There is no way to tell what the product looks like under the plastic unless you open it first. They... Read more

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